Privacy Policy

1. Information we Collect

We collect personal information to provide you with the best possible shopping experience. This includes:

Personal Details: Name, email address, phone number, billing/shipping addresses, payment information.
Usage Data: Information about your interactions with our website, including IP address, device type, browser type, and browsing behavior.
Cookies and Tracking Technologies: We use cookies to personalize your experience and track website performance. You can manage cookie preferences through your browser settings.

2. How we use your information

We process your personal data for the following purposes:

Order Processing: To process and fulfill your orders, including payments and shipping.
Customer Service: To respond to inquiries and provide customer support.
Marketing: With your consent, we may send you promotional emails about new collections, sales, or other updates.
Website Improvements: To improve the performance and functionality of our website based on user behavior.

3. Sharing your information

To provide our services effectively and ensure the best experience for our customers, we share personal data with trusted third-party service providers, including:

Shopify: As the platform powering our website, Shopify collects and stores personal information for order processing and other operational purposes. Link to Shopify's Privacy Policy.
Payment Processors: We work with trusted payment processors such as Visa, Mastercard, and Klarna to securely handle payments. Personal data may be shared with these providers to complete your transaction.
Klarna: If you choose Klarna as your payment option, Klarna will collect personal information for processing payments, fraud prevention, credit checks, and marketing. Klarna’s services are subject to their own privacy policy, which you can review here.
Visa and Mastercard: When paying via credit or debit cards, your payment data is securely processed by Visa and Mastercard, and these payment processors are subject to their own privacy policies.
Third-Party Service Providers: We may share your data with other trusted third-party service providers who assist with website maintenance, technical support, data analysis, marketing, and other essential business functions. This may include, but is not limited to, third-party tools such as Google Analytics, SEMrush, and Ahrefs.

All third-party service providers are required to maintain the confidentiality of your personal information and comply with relevant data protection laws, including the General Data Protection Regulation (GDPR). We do not sell or rent your personal data to third parties.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction. These include encryption, secure servers, and firewall protections. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. GDPR Compliance and Your Rights

At Maya collection we are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR). As a customer in the EU, you have rights regarding your personal information, including the right to access, correct, delete, and request the transfer of your data.

We take the security and privacy of your personal data seriously and ensure that any data we collect is used only for the purposes outlined in this Privacy Policy.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.