Refund policy
Shipments are processed Monday through Friday, excluding holidays. Please refer to the list below for estimated delivery times.
Delivery time
Sweden: 1-3 working days
EU: 5-7 working days
Rest of the world: 10-18 working days
A note to our customers in Norway
We are registered in Norway’s VOEC system, so the price you see is the total price, VAT included.
A note to our customers in USA
Taxes and duties are included at checkout.
A note to our customers in the rest of the world
Taxes and duties are not calculated at checkout.
International orders may be subject to import duties, taxes and customs fees. These charges are the responsibility of the customer and are payable upon delivery.
Please note that customs duties and taxes are non-refundable. These charges are determined by your local customs authorities and, unfortunately, are outside of our control. Typically, these fees are paid at the time of delivery or may be required at the point of checkout, depending on your country's regulations.
If you have any questions or concerns about the fees, we recommend reaching out to your local customs bureau, as they may be able to assist you with a potential duty refund.
That being said, we sincerely hope that the quality and feel of our hijabs will make the extra effort worth it. We are so grateful to have you as part of our community. Thank you for your patience and for being a valued part of our brand.
Returns
You can return items within 14 days of receiving your order. The items must be returned in their original condition, with the hang tag still attached and unused. Worn, used, or damaged items will not be accepted for return.
You are responsible for the return shipping costs, and we are not liable for lost or untrackable packages. To ensure your return arrives safely, we recommend using a trackable shipping service, such as PostNord or DHL.
To begin the return process, please click here to submit a return request.
Please keep your shipping receipt and tracking number until your return has been received and processed by us.
Approved refunds are processed within 10 business days and will be returned to your original payment method. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Unclaimed shipments
If your order is returned to us due to failure to collect your package, a fee of 200 sek for Swedish orders and €20 for international shipping will be applied. This fee covers shipping costs both ways, along with handling and restocking. The amount will be deducted from your refund.
Right of Withdrawal (EU)
As a consumer in the EU, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you can start a return in our return portal, or email us at info@mayacollection.se stating your name and order number. We will confirm receipt of your withdrawal by email without delay.
If your order has not yet been shipped, you can also cancel it before dispatch. Contact us at info@mayacollection.se as soon as possible.
Refunds are issued to your original payment method within 14 days of us receiving the returned item(s).
Shipping costs 49 SEK within Sweden and 99 SEK outside Sweden. Return shipping costs 89 SEK within Sweden and 10 EUR outside Sweden.
Please note, the initial shipping fee and return cost will not be refunded when you return an item.
We do not cover duties, taxes or customs fees on international returns from outside the EU.
- All items must be returned in their original condition, with all tags attached
- The products must not be used
- The product must not be washed
- The product must not smell of perfume/cigarettes/etc
- The product must not be stained (perfume, make-up or deodorant stains)
- Worn pieces will not be accepted for return.
- All returns (both full-priced and sale items) have to be shipped back to us within 14 days of delivery
- Make sure the parcel is securely sealed, to avoid any damage on the item(s) you are sending back